Refund Policy

At apuzzleslover.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund or exchange under the following conditions.

Returns & Refunds Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required for all returns.

Non-Refundable Items

Certain products cannot be returned unless defective or incorrect, including:

  • Opened or used puzzles.
  • Downloadable digital products.
  • Gift cards or promotional items.

How to Initiate a Return

  1. Contact our customer service team via the contact form on apuzzleslover.com to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the return to the provided address (shipping costs are the customer’s responsibility unless the return is due to our error).

Refund Processing

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us immediately. We will arrange a replacement or refund at no additional cost.

Exchanges

We currently do not offer direct exchanges. To exchange an item, return the original product and place a new order on apuzzleslover.com.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account, then contact your credit card company or payment provider. If the issue persists, reach out to our customer service for assistance.

Questions?

For further clarification on our refund policy, please review our full Terms of Service or contact us through the support page on apuzzleslover.com.

Thank you for shopping with us!